KEIGAKEIGA Privacy Policy
This Privacy Policy (“Policy”) explains how KEIGAKEIGA LTD (“we”, “our”, or “the Company”) collects, uses, stores, and protects your personal information when you access or use our website, www.keigakeiga.com (the “Site”).
By visiting or using the Site, you acknowledge that you have read and understood this Policy, and you agree to its terms.
1. Information We Collect
We collect the following categories of personal information depending on your interaction with the Site.
1.1 Device Information
When you visit the Site, certain information is collected automatically, including:
· IP address
· Browser type and version
· Operating system and device type
· Time zone setting
· Cookies installed on your device
· Pages viewed, time spent, clickstream data
· Referring websites or search terms
This information is collected through log files, cookies, analytics tools such as Google Analytics, and tracking technologies including Meta Pixel.
1.2 Order Information
When you place an order through the Site, we collect:
· Name
· Shipping and billing address
· Email address
· Phone number
· Payment information (processed securely by third-party providers)
· Order details and transaction records
· Return and customer service history
“Personal Information” refers collectively to Device Information and Order Information.
2. How We Use Your Personal Information
Your personal information is used for the following purposes:
2.1 Order Fulfillment and Customer Support
· Processing and verifying payments
· Arranging shipping and delivery
· Sending order confirmations and invoices
· Handling returns, refunds, and customer service inquiries
2.2 Safety and Fraud Prevention
· Detecting and preventing fraudulent or suspicious activities
· Monitoring account behavior and security risks
2.3 Site Operation and Improvement
· Understanding user browsing patterns
· Improving site functionality and user experience
· Conducting performance testing and analytics
2.4 Marketing (With Your Consent)
· Providing brand updates, newsletters, and promotional content
· Delivering tailored advertising
· Measuring the effectiveness of marketing campaigns
3. Sharing Your Personal Information
We do not sell your personal information. We only share data with trusted partners when necessary to operate our services.
3.1 Website Hosting and Platform Services
· Cargo (cargo.site)
Our website is hosted and operated through Cargo, whose infrastructure is primarily located in the United States.
3.2 Payment Processors
· Stripe
· PayPal
These partners securely process payments and refunds.
3.3 Shipping and Logistics Partners
· SF Express
· DHL / FedEx (where applicable)
Used solely to deliver your orders.
3.4 Analytics and Marketing Tools
· Google Analytics
· Meta (Facebook / Instagram)
· Klaviyo (if applicable)
These tools help us understand user behavior and deliver personalized marketing.
3.5 Legal Compliance
We may disclose information to comply with applicable laws, court orders, regulatory requests, or to protect our rights.
4. International Data Transfers
Because our service providers—including Cargo, Stripe, PayPal, Google, and Meta—operate globally, your information may be transferred to and processed in the United States or other jurisdictions outside your place of residence.
We implement reasonable safeguards to ensure your data remains protected in accordance with applicable laws.
5. Data Retention
We retain personal information only for as long as necessary:
· Order and transaction records: 5 years
· Customer service and complaint records: 3 years
· Marketing communications: until you unsubscribe or request deletion
Once retention periods expire, your information is securely deleted or anonymized.
6. Your Rights
You may request to:
· Access the personal information we hold about you
· Correct or update inaccurate information
· Request deletion of your data
· Restrict or object to certain processing
· Withdraw consent for marketing communications
· Exercise data portability rights (where applicable)
To exercise your rights, contact us at:
info@keigakeiga.com
For security, we may request identity verification before processing your request.
7. Children’s Privacy
The Site is not intended for individuals under the age of 14.
If we discover that personal data has been collected from a minor without verified parental consent, we will delete it promptly.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to support:
· Session management and shopping cart functionality
· Language and region preferences
· Analytics and performance monitoring
· Personalized advertising (Google / Meta)
You may disable cookies through your browser settings, though certain features may not function properly.
9. Data Security
We adopt industry-standard measures to protect your data, including:
· SSL/TLS encrypted connections
· Cargo’s secure hosting infrastructure
· Access control and authentication procedures
· Internal review of data permissions
· Continuous monitoring and risk assessments
While we take reasonable precautions, no system is entirely free of risk. Please safeguard your account information.
10. Updates to This Policy
We may update this Policy from time to time to reflect operational, legal, or regulatory changes.
Revised versions will be posted on the Site and take effect immediately.
11. Contact Us
For questions regarding this Privacy Policy or your personal data, please contact:
KEIGAKEIGA LTD
Email: info@keigakeiga.com